Minimum Stays: A 2 night minimum stay is required on reservations. A 3 night stay is required for major holidays.
Firewood: We have firewood for sale and delivery to your cabin. You can purchase firewood and numerous other items during the reservation process. If you decide to purchase firewood after making your reservation, or when making a reservation on Airbnb, please contact our office at least 1 day prior to your arrival to ensure that we have ample time to the firewood delivered.
Driving Directions Detailed driving directions from Broken Bow, OK intersections of US 259/70 and Oklahoma SH 3 to your cabin are in the confirmation emails. Driving directions and cabin entry codes will be emailed after your reservation is paid in full. Please print these before departing on your vacation. 911 has mapped the area, and GPS addresses are now available for most of the cabins.
Check In/Out: Check in is a self check-in procedure. There is no centralized check-in office. Your reservation will have detailed driving directions and door access codes. Please print reservation confirmation so you will have detailed driving directions. Relying on retrieval via email while in the area is not guaranteed. Check in is 3:00 PM or later, 4:00 PM or later on Sundays (self check in, no need to come to office) on the day of arrival. Check out will be no later than 11:00 AM. Checking out after 11:00 AM may be subject to additional charges. Entry to the cabin is not permitted until cleaning staff has finished and left the property. In order to provide clean and comfortable accommodations these times must remain firm so that our staff can clean the properties. When checking out please do not leave dirty dishes and remove all personal items from refrigerator. Please do not move furniture. Replacing furniture back to original location may result in additional charges.
Rates: The nightly rate will be listed in the reservation system. Please see the reservation/ pricing tab on the home page of the website for rates. The rate is based on number of guests the cabin will accommodate comfortably. Please do not count children under 14 when entering number of guest in the reservation. All cabin pricing is based on two adult persons age 14 or older *PER BED* occupancy. Pullouts are not included. Any adult over that occupancy there will be a $15.00 per adult per night charge. Children under age 14 are excluded from this charge and should not be calculated when making the reservation. Overcrowding of cabins can result in additional charges per person per night and or cancellation of reservation.
Forms of Payment: Forms of payment accepted are a valid credit card, Visa, MasterCard, American Express and Discover.
Payment/Deposit: A non-refundable deposit of 25% of the total rental cost will be charged when the reservation is made. This deposit will be applied as credit when remainder of outstanding balance is billed. Balance of reservation will be billed 14 days prior to arrival.
Cancellations: Cancellations and date changes made WITHIN 14 days before your arrival may be charged the full reservation fee if we are unable to re-book the property. Cancellations or date changes must be confirmed by the property management company. Messages left on answering machines or voice mails are not accepted forms of cancellation. We are not able to give refunds due to inclement weather and/or early departure.
Pets: Dogs 50 pounds and under are allowed in properties that are marked dog friendly. Some properties have a 15 pound limit but that will be detailed in the property amenities. There will be a $15.00 per pet per night charge applied to dogs. The maximum number of dogs allowed is 2. Please do not allow dogs to get on furniture. Please crate you pet if you leave property. Animal droppings and excessive cleaning due to pet hair removal will incur additional charges.
Changes: A $25 fee will apply when you change your reservation by switching dates or cabins. This fee will not be charged when adding additional nights to your existing reservation. Cancellations and date changes made within 14 days of arrival may be charged the full amount of reservation fee if property is not booked.
Missing Items/Damages or Items Left Behind: Missing items or damages will be charged to guest account. Personal items left behind will be mailed to customer with a minimum fee of $30.00 to cover shipping and handling charges. Please do not allow children to get on top of hot tub or Spa covers as they will break. Replacement cost of hot tub covers is $500.00.
* As of Feb 7, 2019, ALL reservations will incur a one-time charge of $80.00 to cover Accidental Damage Protection (Covers up to $250 in damage) and a Cabin Cleaning Fee. This charge will be displayed on the final step of the online reservation process.
Paper Products: A "Cabin Starter Kit," which includes one roll of paper towels, two rolls of toilet tissue in the main restroom & one roll of toilet tissue per additional restrooms, eight trash can liners, and laundry detergent/dryer sheets are provided upon initial arrival at the cabin. After any of these products are depleted, it is the guests' responsibility to purchase more for the remainder of their stay.
Tents and RV's: Guests may not utilize tents or RV's without prior approval from Sundown Cabin Lodging.
Smoking: Smoking is not allowed inside of living areas of properties. You may smoke on covered and uncovered decks and inside screened porches. Please do not leave butts on the grounds.
Fireworks and Loud Noises: Shooting of fireworks are not permitted on properties. Loud noises such as shooting of guns and playing loud music outside are not permitted on the properties. Violation of these policies may subject property guest to immediate eviction from property without refund of reservation fees.
Trash: Please secure trash that is placed outside in the barrels provided with the lid on them. There are critters in the area that will scatter your trash. Please do not clean fish on property.
Internet: Internet service is provided at no charge and Sundown Cabin Lodging is not responsible for outages or compatibility with guest computers. Guests may not use the cabin internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.
Property Electronic Equipment A $100 fee will be imposed for tampering with electronic equipment that causes a service call. Do not unhook, disconnect any electronic equipment for video games or other devices. Video games may be connected to available HDMI slots only. Housekeeping will check electronics before arrival to ensure they are in working order.
* Wildlife Encounters: Due to the location of our cabins in forested areas, there is a chance guests will encounter some type of wildlife, insects or stray animals. Each property is professionally treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin. Do not feed animals you may see around the cabin nor permit them to enter the cabin. Do not allow children to play with, pet or feed stray animals. We are not responsible for any wildlife or animal encounters of any kind. Sundown Cabin Lodging is not responsible for medical bills resulting from injuries resulting from encounters with wildlife or stray animals.
Liability: All outdoor activities involve certain inherent risk of injury up to and including death. Every effort will be made to secure and make safe all facilities under our management. It is expressly understood and agreed that neither the owner, nor the management company of said premises, shall be liable for any damages or injury to guest, guest's guests or their families, or to any of owners property from whatever cause arising from the occupancy or use of the premises by guests and their family and guests. Neither cabin owners, nor Sundown Cabin Lodging, shall be held liable or responsible for any violation of these terms.
Thank You and Enjoy Your Stay!